Mitro Desi Dhaba - Website Policies

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1. Privacy Policy

We are committed to protecting your personal data and customer privacy.

We collect limited personal information such as name, phone number, email address, delivery address, and order details solely for service-related purposes.

Customer data is used to process orders, communicate updates, improve services, and ensure a smooth experience.

We do not sell, rent, or misuse customer data. Payments are processed securely through third-party payment gateways.

2. Delivery Policy

Estimated delivery time is generally 30-45 minutes depending on location and order volume.

Delivery may be delayed during peak hours, bad weather, or unforeseen conditions.

Customers are responsible for providing correct address and contact details. No refund will be applicable for delivery failure due to incorrect details.

3. Payment Policy

We accept UPI, debit cards, credit cards, net banking, and cash on delivery (where applicable).

All online transactions are handled by secure payment gateways. Mitro Desi Dhaba is not responsible for technical issues caused by payment providers.

4. Replacement Policy

As we deal in freshly prepared food, returns are not accepted.

Replacement or refund may be considered only in genuine cases such as incorrect order, damaged packaging, or verified quality issues reported within 30 minutes of delivery.

5. Customer Support & Contact Information

Business Name: Mitro Desi Dhaba

Phone: 8758693429

Email: mitrodesidhaba98@gmail.com

Address: Mitro Desi Dhaba, Opp. Royal Enfield Showroom, Bihari Bagh, Palanpur - 385010

Support Hours: 11:00 AM to 10:00 PM (All days)

FSSAI License Number: 20725005000633

6. Disclaimer & Limitation of Liability

We try to ensure accuracy of information, but do not guarantee the website is error-free at all times.

Our liability, in any case, shall be limited to the value of the order placed by the customer.

7. Intellectual Property Rights

All content including brand name, logo, text, and images are the property of Mitro Desi Dhaba. Unauthorized use is strictly prohibited.